Terms of Cancellation & Refund

Last Updated: 25/08/2025

This Cancellation and Refund Policy ("Policy") governs all payment transactions, subscription cancellations, and refund requests for Youth Pulse Digital™ services in India. This policy complies with Indian consumer protection laws and digital commerce regulations.

1. Policy Scope and Applicability

Covered Services:

AI-Powered Individual Services: Career guidance, exam preparation, professional training, entrepreneurship coaching
SaaS Institutional Solutions: School admission systems, hiring platforms, onboarding tools
Subscription Plans: Monthly, quarterly, and annual premium memberships
One-time Purchases: Assessment reports, specialized consultations, certification programs
Enterprise Solutions: Custom AI implementations, dedicated support packages

User Categories:

Individual Consumers: Students, professionals, job seekers, entrepreneurs
Educational Institutions: Schools, colleges, training centers, coaching institutes
Corporate Clients: Small businesses, startups, enterprises using HR solutions
Government Organizations: Public sector institutions utilizing our assessment tools

2. Cancellation Terms by Service Type

2.1 Individual AI Services

Premium Monthly Subscriptions:

Cancellation Window: Cancel anytime before next billing cycle
Access Period: Full access until current billing period ends
Auto-renewal: Stops after current period completion
Refund Eligibility: No refund for current month; prevents future charges only

Annual Subscriptions:

Grace Period: 7-day full refund window from purchase date
Pro-rata Refunds: Available for unused months after 7-day window
Minimum Usage: Refunds not applicable if service used for more than 30 days
Cancellation Process: Via account settings or customer support

Career Assessment Packages:

One-time Purchases: 48-hour cancellation window before assessment completion
Completed Assessments: Non-refundable once reports are generated
Technical Issues: Full refund if assessment cannot be completed due to platform errors

2.2 Educational Institution Services

School Admission Test Systems:

Setup Phase: Full refund if cancelled within 15 days of contract signing
Implementation Phase: 50% refund if cancelled before system goes live
Active Usage: Pro-rata refund for remaining contract period (minimum 3-month notice)
Academic Year Contracts: Special terms for mid-academic year cancellations

Bulk Student Licenses:

Volume Discounts: Refunds calculated on original per-user pricing
Partial Cancellations: Reduce user count with 30-day notice; price adjustments apply
End-of-Term: Full access maintained until academic term completion

2.3 Corporate HR Solutions

Hiring Platform Subscriptions:

Trial Period: 15-day free trial with full cancellation rights
Monthly Plans: Cancel with 10-day notice; access continues until period end
Annual Contracts: 30-day cancellation notice required; pro-rata refunds available
Custom Integrations: Non-refundable development costs; platform fees refundable

Employee Onboarding Systems:

Per-employee Pricing: Refunds for unused employee slots
Fixed-term Licenses: Refunds based on remaining term length
Training Modules: Non-refundable once accessed by employees

3. Refund Eligibility and Conditions

3.1 Eligible Refund Scenarios

Technical Issues:

Platform unavailability for more than 48 consecutive hours
Critical feature failures preventing service usage
Data loss or corruption due to our system errors
AI service malfunctions affecting assessment accuracy

Service Dissatisfaction:

Individual Services: 7-day money-back guarantee for first-time users
Institutional Services: 30-day evaluation period with full refund option
Custom Solutions: Milestone-based refunds if deliverables don't meet specifications

Billing Errors:

Duplicate charges processed due to technical errors
Incorrect pricing applied to accounts
Unauthorized renewals or upgrades
Currency conversion errors

3.2 Non-Refundable Items

Completed Services:

Generated assessment reports and career recommendations
Completed training modules or certification programs
AI coaching sessions that have been conducted
Custom reports delivered to institutional clients

Third-Party Costs:

Payment gateway processing fees
Integration development by external vendors
Third-party software licenses procured for your use
Certification body fees for professional credentials

Promotional Pricing:

Services purchased during special offers or discounts
Free trial upgrades to paid plans (beyond standard refund window)
Bundle deals and package offers (partial refunds not available)

3.3 Cooling-Off Period

Cooling-Off Period (Digital Services) In compliance with the Consumer Protection (E-Commerce) Rules, 2020, individual consumers purchasing digital services from Youth Pulse Digital™ are entitled to a 7-day cooling-off period from the date of purchase. During this period, you may cancel your subscription or service for a full refund, provided that:

The service has not been substantially used, and

No final report, certification, or deliverable has been generated under your account. Once services are substantially consumed or reports delivered, the cooling-off refund is not applicable.

4. Cancellation Procedures

4.1 Self-Service Cancellation

Individual Users:

Account Dashboard: Navigate to 'Subscription Management' section
Cancel Subscription: Click 'Cancel' and confirm cancellation reason
Confirmation: Receive email confirmation with effective date
Access: Continue using services until current period expires

Institutional Clients:

Admin Portal: Use institutional admin dashboard cancellation feature
Bulk Operations: Cancel multiple user licenses simultaneously
Data Export: Option to export user data before cancellation
Transition Period: Maintain access during notice period

4.2 Customer Support Cancellation

Contact Methods:

Email: support@youthpulsedigital.com
Phone: +91 8650126521 (Business hours: 9 AM - 6 PM IST)
Chat: Live chat available on platform (premium users)
Support Ticket: Through help center with priority handling

Required Information:

Account email address or user ID
Purchase order number or transaction reference
Reason for cancellation (helps us improve services)
Preferred refund method (original payment source or bank transfer)

Processing Timeline:

Acknowledgment: Within 24 hours of cancellation request
Review: 2-3 business days for eligibility verification
Refund Processing: 5-7 business days after approval
Bank Credit: Additional 3-5 business days depending on bank

5. Refund Processing and Methods

5.1 Refund Calculation

Pro-rata Calculations:

Monthly Services: Daily rate calculation for unused days
Annual Services: Monthly rate calculation for unused months
Usage-based: Refund based on actual feature utilization
Institutional: Consider minimum commitment periods and volume discounts

Example Calculation:

Annual Subscription: ₹12,000 (12 months)
Cancellation after: 4 months of usage
Refund calculation: (8 remaining months / 12 months) × ₹12,000 = ₹8,000
Less processing fee: ₹8,000 - ₹100 = ₹7,900 refund

5.2 Refund Methods

Primary Method:

Original Payment Source: Credit/debit card, UPI, net banking used for purchase
Processing Time: 5-7 business days for most payment methods
Bank Dependent: Final credit timing depends on issuing bank policies

Alternative Methods:

Bank Transfer: For failed card refunds or upon request
Digital Wallets: Paytm, PhonePe, Google Pay (where originally used)
Account Credit: Option to retain amount as service credit for future use

5.3 International Transactions

Foreign Cards:

Currency Conversion: Refunds in original transaction currency
Exchange Rate: Rate applicable on refund processing date
Additional Charges: Customer responsible for international transaction fees

6. Special Circumstances and Exceptions

6.1 Force Majeure Events

Service Disruptions:

Natural disasters affecting service delivery
Government regulatory changes impacting operations
Internet infrastructure failures beyond our control
Refund Policy: Pro-rata refunds for extended service disruptions (>7 days)

6.2 Educational Institution Specific

Academic Calendar Considerations:

Mid-semester Cancellations: Refunds calculated considering academic impact
Examination Periods: No cancellations accepted during active exam windows
Student Data: 90-day retention period for cancelled institutional accounts

Compliance Requirements:

Educational Regulations: Refunds subject to state education board policies
Audit Requirements: Documentation maintained for institutional refunds
Parent/Guardian Approvals: Required for student service cancellations

6.3 Corporate Client Exceptions

Contract Modifications:

User Volume Changes: Adjustments allowed monthly with pro-rata billing
Feature Upgrades/Downgrades: Price differences applied to remaining term
Merger/Acquisition: Special provisions for organizational changes

6.4 Parental Refund Rights

Parental Refund Rights for Minors Where services are purchased by a school, guardian, or parent on behalf of a minor, refund requests must be initiated by the paying institution or parent/guardian. Youth Pulse Digital™ will not process individual refund requests directly from minors. All such cases will be routed through the parent/guardian or the institutional administrator, ensuring compliance with parental consent requirements under Indian law.

7. Dispute Resolution for Refunds

7.1 Internal Resolution Process

Step 1 - Customer Support:

Initial Contact: support@youthpulsedigital.com
Response Time: 24-48 hours for refund-related queries
Documentation: Provide transaction details and cancellation reason

Step 2 - Escalation:

Supervisor Review: Unresolved cases escalated within 72 hours
Management Review: Complex institutional refunds reviewed by senior team
Final Decision: Communicated within 7 business days

7.2 External Resolution

Consumer Forums:

National Consumer Helpline: 1915 (for consumer rights issues)
State Consumer Commissions: Available for formal complaints
Online Consumer Courts: E-filing available for digital commerce disputes

Banking Channels:

Chargeback Process: Through issuing bank for payment disputes
Payment Gateway Disputes: Direct resolution with Razorpay, PayU, or other processors
RBI Guidelines: Compliance with Reserve Bank of India digital payment norms

8. Refund Timeline and Processing

8.1 Standard Processing Times

Service Type-wise Timelines:

Individual AI Services: 3-5 business days after approval
Educational Institution Services: 7-10 business days (due to verification requirements)
Corporate Solutions: 10-15 business days (contract review required)
Custom/Enterprise: 15-20 business days (case-by-case evaluation)

8.2 Factors Affecting Processing Time

Verification Requirements:

Identity Verification: For high-value refunds above ₹50,000
Authorization Checks: Institutional refunds require proper authorization
Fraud Prevention: Additional verification for suspicious transactions

Banking Dependencies:

Weekend/Holiday Processing: Bank processing delays during non-working days
International Transactions: Additional 3-7 days for foreign payment methods
Bank Verification: Some banks require additional verification for refunds

9. Policy Updates and Communication

9.1 Policy Modifications

Change Notification:

Email Updates: All active subscribers notified of policy changes
Website Posting: Updated policy posted 30 days before implementation
Grandfathering: Existing subscriptions honor original refund terms for current period

Significant Changes:

Refund Window Changes: 60-day advance notice for major timeline modifications
Eligibility Criteria: Updates communicated with clear effective dates
Processing Method Changes: Alternative arrangements for affected users

9.2 Customer Communication

Refund Status Updates:

Email Notifications: Automatic updates on refund processing status
SMS Alerts: Critical updates sent via SMS for institutional clients
Account Dashboard: Real-time refund status visible in user accounts

10. Contact Information

Cancellation and Refund Support:

Primary Contact: support@youthpulsedigital.com
Phone Support: +91 8650126521 (Mon-Fri, 9 AM - 6 PM IST)
WhatsApp Support: +91 7300868536 (Business hours only)

Escalation Contacts:

Legal Team: legal@youthpulsedigital.com
Grievance Office: support@youthpulsedigital.com

Business Address:

Youth Pulse Digital™

Astra Tower, ASO-501,
Action Area-IIC, New Town,
Kolkata – 700161, West Bengal, India

GST Number: 19AACCY0548C1ZG

11. Legal Compliance and Consumer Rights

This policy complies with:

Consumer Protection Act, 2019: Right to refund for defective services
Digital India Guidelines: Electronic transaction protection measures
RBI Payment Guidelines: Digital payment security and refund norms
Information Technology Act, 2000: Digital service provider obligations

Your Rights:

Right to cancel services as per this policy
Right to refund for non-delivery or defective services
Right to approach consumer forums for dispute resolution
Right to fair and transparent refund processing

This policy is effective immediately and supersedes all previous cancellation and refund terms. For the most current version, please visit our website.